THANK YOU FOR TRUSTING HEALINGMEDICINE WITH YOUR INFORMATION. WE UNDERSTAND THIS IS A BIG RESPONSIBILITY, AND WE WORK HARD TO BOTH PROTECT YOUR INFORMATION AND PUT YOU IN CONTROL.

This Privacy Policy is meant to help you understand when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, how you can update and manage it, and how we keep it secure.

We may change this Policy from time to time, so please check back if you have concerns. We will post any changes, and such changes will become effective when they are posted. Your continued use of our website following the posting of any changes will mean you accept those changes.

Any questions regarding this Policy and our privacy practices should be sent by email to info@healingmedicine.se.

What information is collected from you?

Information You Give Us: We obtain information about you when you use our website, create an online account, contact us (via email, fax, postal mail, telephone, or onsite), purchase products or services, respond to a survey, make a donation, enter a credit card, or subscribe to one of our means of communications. The information collected might include your name, address, email address, telephone, and company name. If you purchase a service or product from us or through us online, your card information is not held by us, but it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Information Collected Automatically: When you interact with us online, certain information about your use of our website is automatically collected. This information includes computer and connection information, such as statistics on your page views, traffic to and from our website, referral URL, ad data, your IP address, and device identifiers. This information also may include how you search for our services, the websites you click on from our site or emails and whether and when you open our emails.

Much of this information is collected through cookies, and other tracking technologies, as well as through your web browser or device. The tracking technologies employed when you use our website may be first-party or third-party. We use cookies for the following purposes:

• Essential operation: These cookies are necessary to allow us to operate the HealingMedicine.se website as you have requested. For example, they let us recognise what type of subscriber you are and then provide you with services accordingly.
• Performance/Analytics: We use these cookies to analyse how the HealingMedicine.se website is accessed, used, or is performing. We use this information to maintain, operate, and continually improve the HealingMedicine.se website. We may also obtain information from our email newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
• Functional: These cookies let us operate certain functions of the HealingMedicine.se website in line with the choices you make.
• Advertising: Third parties, including Google, Facebook, and other social media platforms, may use tracking technologies on our website to collect or receive information from the HealingMedicine.se website and elsewhere on the internet and use that information to provide measurement services and target ads.

It may be possible to switch off cookies by changing your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

We use web analytics services, including Google Analytics, on our website. Google Analytics uses cookies or other tracking technologies to help us analyse how users interact with and use the website, compile reports on the website activity, and provide other services related to our website activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The website does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

How is your information used?

• Communicate with you, including to respond to your inquiries and fulfil your requests
• Provide, personalise and improve our products and services.
• Provide you with more relevant content in email bulletins to which you may be subscribed.
• Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.

Who has access to your information?

By using our services, you consent to the sharing of your information as follows: 

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, ordering blood or other samples work to external laboratories). However, when we use third party service providers, we disclose only the information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

Third Party Product Providers we work in association with: We may work with various third-party product providers to bring you a range of quality and reliable products and services. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information, and therefore, we advise you to read their Privacy Policy. These third-party product providers will share your information with us, which we will use in accordance with this Privacy Policy. 

When you are using our secure online payment pages, your payment is processed by a third-party payment processor that specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. 

We may use or disclose information about you if required to do so by law or on the good-faith belief that such sharing is necessary to (a) conform to applicable law or comply with legal process served on us or our website; (b) protect and defend our rights or property, the website, or our users; (c) act to protect the personal safety of our employees and collaborators, other users of the website, or members of the public.

We keep your data for as long as it is necessary for the purposes for which it was collected and processed or as long as required by laws and regulations.

Security precautions in place to protect the loss, misuse, or alteration of your information

When you give us information, we take steps to ensure that it’s treated securely. Any financial account information (such as credit or debit card details) is encrypted and protected.

Your medical information is collected and kept safe through the specialised highly secure platform we are working with.

Non-sensitive details (your email address, etc.) may be transmitted via unencrypted pathways, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Where we have given (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential.

If you are currently subscribed to marketing communications and wish to change your preferences, you can select your choices by contacting us.

Users in the European Union (EEA) and Switzerland

If you are a resident of the EEA or Switzerland, the following information applies.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of our website. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide services; and (3) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedom related to data privacy.

Right to lodge a complaint: Users who reside in the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available  here.

Transfers: Personal information we collect may be transferred to, and stored and processed in, Sweden or any other country in which we or our affiliates or subcontractors maintain facilities. Upon the start of enforcement of the General Data Protection Regulation (GDPR), we will ensure that transfers of personal information to a third country or an international organisation are subject to appropriate safeguards as described in Article 46 of the GDPR.

Individual Rights: If you are a resident of the EEA or Switzerland, you are entitled to the following rights once the GDPR becomes effective. Use the contact information below to communicate any such request. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

• The right to request data erasure. You have the right to have your data erased from our website if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
• The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

Contacting HealingMedicine

Please also feel free to contact HealingMedicine if you have any questions about this Privacy Policy or HealingMedicine’s practices, or if you are seeking to exercise any of your statutory rights.

HealingMedicine Functional Medicine Clinic
Tredenborgsvägen 3,
294 35 Sölvesborg
Sweden
Email: info@healingmedicine.se